Privacy Policy for CatchWear LLC

Effective Date: February 1, 2025

At CatchWear LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data, as well as your rights regarding your personal information.

1. Collecting Personal Information

We collect personal information when you:

• Make a purchase on our website.
• Sign up for our newsletter or promotional offers.
• Contact us for customer support or inquiries.
• Interact with our website (via cookies and analytics tools).

Personal Data We Collect:

• Basic Information: Name, email address, shipping address, and phone number.
• Payment Details: Processed securely through Clover (we do not store full payment information).
• Order Details: Purchase history and transaction details.
• Device & Usage Information: IP address, browser type, and pages visited (collected through cookies).

2. How We Use Your Personal Information

We use your personal data to:

• Process orders and deliver products.
• Enhance your shopping experience (e.g., remembering preferences).
• Send order updates and transactional emails.
• Respond to customer support inquiries.
• Send promotional emails or offers (you may opt-out anytime).

3. Sharing Personal Information

CatchWear LLC does not sell or rent your personal information. However, we may share your data with trusted third-party service providers who assist us in:

• Processing payments (via Clover and major credit/debit card providers).
• Shipping and delivery (with shipping carriers such as USPS, UPS, or FedEx).
• Marketing and advertising (via email services and analytics tools).
• Preventing fraud and ensuring website security.

These service providers are contractually required to keep your data confidential and use it only for the services they provide to us.

4. Legal Compliance & Data Protection Laws

We comply with all applicable U.S. privacy laws, including:

• California Consumer Privacy Act (CCPA): California residents have the right to request details on data collection and opt-out of certain data sharing.
• General Data Protection Regulation (GDPR): If you are an EU resident, you have the right to access, modify, or delete your data upon request.
• Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect personal data from children under 13.

5. Data Retention Policy

We retain personal information only as long as necessary to:

• Fulfill transactions and customer service obligations.
• Comply with legal and tax obligations.
• Improve our services and prevent fraud.

Retention Periods:

• Order & transaction details: Retained for up to 5 years for financial and legal compliance.
• Marketing & email preferences: Retained until you opt out.
• Inactive customer accounts: Automatically deleted after [5] years of inactivity.

Once data is no longer needed, it is securely deleted or anonymized.

6. Security Measures

We take reasonable precautions to protect your personal data, including:

• Encryption of sensitive information (e.g., payment processing).
• Regular security audits to prevent breaches.
• Restricted access to customer data within our company.

Note: While we implement strong security measures, no online platform is 100% secure. Customers are encouraged to use strong passwords and protect their accounts.

7. Cookies & Third-Party Analytics

We use cookies and tracking technologies to improve user experience and analyze website traffic.

Cookies Help Us:

• Remember your preferences for future visits.
• Track site activity to improve our services.
• Display relevant promotions and advertisements.

We also use third-party analytics services such as:

• Google Analytics and Meta Pixel to track visitor behavior and improve our website.

Opting Out of Cookies & Tracking

• You can adjust your browser settings to block or delete cookies.
• To opt out of Google Analytics tracking, use the Google Analytics Opt-Out Browser Add-on.

8. Your Rights Regarding Personal Information

You have the right to:

• Access your personal data and request details about how it is used.
• Correct inaccurate information in your account.
• Request deletion of your data, subject to legal obligations.
• Opt out of marketing emails and data tracking.

To exercise these rights, contact us at support@catchwearllc.com. We will respond within the timeframe required by law.

9. Contact Information

For privacy-related inquiries, please contact:

CatchWear LLC
P.O. Box 106, Elmore, OH 43416
Email: support@catchwearllc.com
Phone: (567) 200-3087
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the latest update date will be displayed below.

Last Updated: February 1, 2025