Return Policy

Return & Exchange Policy for CatchWear LLC

Effective Date: February 1, 2025

At CatchWear LLC, we aim to provide a smooth and hassle-free shopping experience. This Return & Exchange Policy outlines our guidelines for returning or exchanging items.

1. Return Eligibility & Timeframe

• We accept returns within 30 days of the delivery date.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Returns requested beyond 30 days will not be accepted.

Refund & Store Credit Breakdown

• Returns within 14 days: Eligible for a full refund to the original payment method.
• Returns between 15-30 days: Eligible for store credit only for the full purchase amount.
• Return Shipping Costs: If you choose to use our prepaid USPS return label, a flat fee of $9.99 will be deducted from your refund or store credit. Customers may also ship the return themselves using their preferred carrier, but we strongly recommend a trackable shipping service to prevent lost packages.
• Payment processing time: After initiating a refund, it may take up to 15 business days for you to see the refunded amount reflected in your account, depending on your bank's processing times.

2. Non-Returnable & Limited Return Items

The following items are not eligible for returns or exchanges:
❌ Custom-made or personalized products (including embroidered, modified, or special-request items).
❌ Final sale or clearance items (store credit only, must be returned within 14 days).
❌ Seasonal or limited-edition items (store credit only, must be returned within 14 days).

3. Exchange Policy

We do not offer direct exchanges. If you need a different size or color, you can return the item following our return policy and place a new order.

Pricing Adjustment: If you repurchase the same item in a different size or color within 7 days of your return request, contact us at support@catchwearllc.com, and we may be able to offer a one-time discount to match your original purchase price.

• Returns within 14 days: Eligible for a full refund (minus the return label fee).
• Returns between 15-30 days: Eligible for store credit for the purchase amount.

4. Return Process

1️⃣ Contact Us: Email support@catchwearllc.com with your order number and reason for return.
2️⃣ Receive Authorization: We will provide you with a return authorization and instructions.
3️⃣ Ship the Return: Use a trackable shipping service to send the item back.

📦 Processing Time:

• Returns and exchanges are processed within 2-7 business days after the returned item is received.
• Refunds may take 15 business days to reflect in your account.

5. Return Shipping & Costs

• Customers are responsible for return shipping costs, unless the item is damaged or defective upon arrival.
• We do not refund original shipping charges from the initial purchase.
• Using a trackable shipping service is highly recommended, as CatchWear LLC is not responsible for lost return packages.

6. Condition of Returned Items

✅ Items must be unwashed, unworn, and free from stains, pet hair, or odors.
🚫 Items returned in unsellable condition will be rejected and donated—no refund or exchange will be processed.
🚫 Items not originally purchased from CatchWear LLC will not be accepted.

7. Abuse & Fraud Prevention

We monitor return and exchange activity and reserve the right to refuse returns or exchanges in cases of:

• Excessive return behavior (e.g., consistently returning a high percentage of orders).
• Fraudulent claims (e.g., falsely reporting defective items).
• Repeated policy violations.

8. Contact Information

For return or exchange inquiries, reach out to:

📍 CatchWear LLC
📌 P.O. Box 106, Elmore, OH 43416
📧 Email: support@catchwearllc.com
📞 Phone: (567) 200-3087
⏰ Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)

9. Legal Disclaimer & Policy Updates

• We reserve the right to modify this policy at any time. Any changes will be posted on our website, and continued purchases indicate acceptance of the updated policy.
• CatchWear LLC is not liable for third-party carrier delays, lost return shipments, or unauthorized purchases.
• For dispute resolution, please contact us at support@catchwearllc.com to discuss available options.

Last Updated: February 1, 2025